We are dedicated to providing you with the very best in customer service. Feel free to contact us if at any time you have questions or concerns. We are a small family owned company and do not have phone support. You are more than welcome to use the contact us link above or you can click here you will be surprised how fast we get back to you. We have been an ebay powerseller for 6 years and customer service is priority #1.
You can shop at www.Emmajewels.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy www.Emmajewels.com is registered with the Authorize.Net Secure Payments Seal program..
Send your return package back to EMMAJEWELS via the Post Office, UPS or other service. Please ship with a tracking number as we are not responsible for items not received.
Include name, Order number and Item number(s) of enclosed merchandise.
Health Regulations allow us to exchange items that have a manufacturer defect.
Utilize the original packaging if possible and completely remove or cover the original shipping label. Please use a padded envelope or box if original shipping materials are not reusable. Items received damaged, unsealed or not in new condition will not be honored.
Keep your shipping receipt until the credit for your return appears on your statement.
Articles are accepted for exchange if returned in original sealed packaging and in new condition within 30 days with prior authorization provided within one week of order receipt.
Items will be exchanged for same product or equivalent value.
